Communications & Customer Care Executive
I joined the Thomas Swan team in July 2012 and I am revelling in the opportunity to put my passion for excellent customer service to good use, in my role as Communications & Customer Care Executive.
I am responsible for ensuring that the Thomas Swan Team deliver world class customer service to our customers and for managing the implementation and delivery of a new extranet for premium customers. I also provide additional support to the Business Managers.
Having worked in a variety of customer-facing roles for organisations such as Business Link, The Tyneside Economic Development Company and The North East Chamber of Commerce, my experience and enthusiasm as a customer care professional perfectly suits the profile of Thomas Swan – that of a progressive and increasingly important player in the international chemicals market.
I enjoy the challenge of building strong relationships with customers, based on performance, which fits in neatly with the core strengths, values and traditions of the company – whilst enabling our business to develop within exciting new markets worldwide.