Since I took over as Managing Director in 2006 we have gradually modernised the company as we transition into a fourth generation of Swan family leadership.
The Company now comprises three commercial divisions: Performance Chemicals, Custom Manufacture and Advanced Materials, each led by a Commercial Director. This has provided focus, a competitive but professional environment and efficient use of our resources.
As we strive to grow our global business we have opened a new office in China and strengthened our existing one in the USA, each run by an experienced and professional Regional Manager. This year also saw the commissioning of our new £2M Keystone facility: a multi-purpose, glass-lined plant to support the expansion of our Custom Manufacture Division.
More recently we have completed an extensive, independent survey of our customers to find out what we are doing well and where there is room for improvement! The launch of our new website, the modernisation of our logo, the development and launch of CygNET – a dedicated customer focused web portal – and the recruitment of a customer support executive are all a direct result of this survey. I’m delighted by our progress but everyone at Thomas Swan recognises we can always improve our service to you, so please continue to provide feedback.
We have ambitious growth plans for the coming years as we expand our international business, invest in cutting edge equipment and technology in the UK and look to acquire new product lines or companies.
Above all I’m proud to say that Thomas Swan remains a remarkable place to work. We have a wonderful workforce who will work hard to exceed your expectations and to make you feel part of our growing family.
Harry Swan, Managing Director